Couldn’t sync data

Reason 1: Abnormal internet connection.

Solutions:

• Check your phone’s network connection. If the internet connection is disrupted, reconnect to Wi-Fi. If it is well-connected, but the problem persists, use mobile data.
• Restart your device, tap Couldn’t sync on the homepage of the app, and wait until you see Synced, which means the synchronization is completed.

Reason 2: Fake Bluetooth connection. Your phone shows “Paired“, which is not the case. You need to unpair your device, factory reset it, and connect again.

Solution:

1. Unpair your device on Maimo Fit app: In the device detail page, tap Additional settings > Remove.
2. Factory reset your device: press and hold the upper button of the device for 3 seconds, then select Reset.
3. Reconnect your device: select “Connect to device” on Maimo Fit to start the pairing process.

Reason 3: Already factory reset. Your device may have been factory reset but not unpaired in the app.

Solution:

1. Open the Maimo Fit app, in the device detail page, tap Additional settings > Remove.
2. Clear the Bluetooth information of your device in the Bluetooth list of your phone system；
3. Re-pair the device on the app

If synchronization still fails after the above operation, please pair the device again:

1. Unpair your device in Maimo Fit app.
2. Reset the device to the factory settings.
3. Remove your device from Bluetooth device list on your phone (skip this step if your device does not appear on the list).
4. Turn Bluetooth off and on again on your phone.
5. Open Maimo Fit app and add the device again.