1. What memory card does dash cam support?

Dash cam supports microSD cards with a capacity of 16GB~128GB and a read/write speed of Class 10 and above. Some microSD cards with other capacities and lower levels may also be used, but we do not guarantee their effective recording. Low-level microSD cards may cause slower writing and video recording errors.

In addition, please use genuine microSD cards bought from regular channels. If you use a microSD card of poor quality, there may be video writing errors or damaged videos in the video list after a period of time.

2. For memory cards with different capacity, how long can the videos be recorded?

The video duration stored in the memory card is related to the video resolution. The higher the video resolution, the better the video quality, and the bigger the video size.

For example, recorded at the default resolution 2304×1296, the size of every 1-minute normal video is about 120 MB. The video duration stored in the memory cards with different capacity is as follows.

CapacityVideo durationVideo type
16 GBAbout 120 minutesNormal video
32 GBAbout 250 minutesNormal video
64 GBAbout 520 minutesNormal video
128 GBAbout 1050 minutesNormal video

We calculate to get the above figures by assuming the nominal capacity matches the actual capacity. However, some microSD card manufacturers may reserve certain capacity for other usage, hence the nominal capacity may differ from the actual capacity. The figures above are for reference only and the video length depends on the actual capacity.

Note: All types of videos are stored using loop recording. Once the storage space of the corresponding category is full, the earliest video in that category will be automatically deleted when a new video is generated. To ensure that important videos are not erased, immediately export them to a phone, computer, or other device for backup.

3. Why is there are damaged videos that cannot be played in the card?

The following situations can result in corrupted videos:

  • During the recording, the microSD card is unplugged directly, and the last recorded video is too late to finish, this may produce a damaged video.
  • Using a microSD card with a nominal capacity that does not match the actual capacity results in a large amount of corrupted videos after recording for some times. In this case, replace with a genuine microSD card purchased from formal channels.
  • The microSD card level is too low. In this case, replace with a high-level card.
  • Use microSD cards that have been used for a long time which have lots of fragmentation even bad blocks. In this case, please format the microSD card, or replace with a new microSD card.

4. Why the FAT32 also needs to be formatted when inserted into the dash cam?

Memory cards formatted by other devices may have compatibility anomalies on the file partitions. So if the memory card has not been formatted within the dash cam, it needs to be reformatted before being used.

5. Why the dash cam indicates that the memory card is abnormal?

In the situations below, the dash cam will indicate that the memory card is abnormal:

  • The microSD card capacity is less than 8G;
  • The read/write speed of the microSD card is less than Class 10;
  • The microSD card is aged;
  • The microSD card is unidentifiable;
  • The microSD card contains files incompatible with the dash cam;
  • The format is incorrect. The microSD card needs to be formatted when it is used for the first time in the dash cam.